Terms of Service

1. Acceptance of Terms

Welcome to the services provided by CallFay Tech Ltd. (incorporated in Hong Kong SAR, China; hereinafter "CallFay®", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the CallFay® platform and related services available through callfay.ai and its associated domains.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes will be posted on our website (callfay.ai). Your continued use of the services after such changes constitutes acceptance of the modified Terms.

2. Service Description

CallFay® provides AI-powered e-commerce growth solutions, including but not limited to:

• MuyuAI Smart Customer Service — Multi-platform AI customer service for e-commerce, supporting 10+ platforms with multilingual auto-response
• CallFay® Studio — AI-powered content creation for e-commerce visuals, video, and marketing materials
• CallFay® GEO — Generative Engine Optimization for AI search visibility across ChatGPT, Perplexity, Gemini, and other AI engines
• CallFay® Reach — AI-powered proactive lead generation and cross-platform content distribution (including YouTube, TikTok, Instagram, and other social platforms)

We reserve the right to modify, suspend, or terminate services at any time with reasonable notice.

3. User Responsibilities

As a user, you agree to:

• Provide accurate and complete registration information
• If registering on behalf of a company or legal entity, ensure you have the authority to bind that entity to these Terms
• Keep your account credentials secure and be responsible for all activities under your account
• Not share, transfer, sell, or otherwise authorize others to use your account
• Comply with all applicable laws and regulations
• Immediately notify us of any unauthorized use of your account

4. Prohibited Conduct

You may not use our services for the following activities:

• Any illegal, fraudulent, or harmful activities
• Sending spam or unauthorized advertising
• Infringing on others' intellectual property or privacy rights
• Attempting unauthorized access to our systems or data
• Distributing malware or conducting cyber attacks
• Reverse engineering, decompiling, or disassembling any part of the service
• Using AI-generated content to train competing AI models or develop competitive products
• Bulk account registration or using automated tools to abuse service resources

5. Third-Party Platform API Services

By using these integration features, you also agree to the respective platform's terms of service. In particular:

• By using features that involve YouTube, you agree to be bound by the YouTube Terms of Service
• Use of YouTube-related data is also subject to the Google Privacy Policy
• Data from third-party platforms you authorize through CallFay is used solely to provide services to you within the CallFay platform
• You may revoke access to any third-party platform at any time through your CallFay account settings, or manage Google account permissions directly at Google Security Settings
• CallFay does not accept third-party platform terms changes on your behalf; you are responsible for staying informed of platform terms updates
• If a third-party platform API service is interrupted or modified, it may affect the availability of related CallFay features; we will endeavor to notify you promptly and provide alternatives

6. Intellectual Property

CallFay® services and their content (including but not limited to software, text, images, trademarks, and service marks) are protected by intellectual property laws. All rights are reserved by CallFay® or its licensors.

User Content: You retain ownership of content you upload or create through the services. You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content solely for providing the services.

AI-Generated Content: Content generated through CallFay® Studio and other AI services may be used commercially during your active subscription, subject to these Terms. Note that AI-generated content may be similar to content generated for other users, and you may not claim copyright registration for AI-generated outputs.

7. Payment Terms

Some services require paid subscriptions. Fees are charged based on your selected plan. All fees are non-refundable unless otherwise stated or required by applicable law. We reserve the right to adjust prices but will notify you of any changes in advance. If you fail to make timely payment, we may suspend or terminate your access to paid services.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• CallFay® services are provided on an "as is" and "as available" basis without warranties of any kind
• We do not guarantee that services will be uninterrupted, error-free, or secure
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim
• We are not responsible for third-party platform availability, API changes, or data accuracy

9. Termination

We may suspend or terminate your account for violation of these Terms, non-payment, fraudulent activity, or other reasons at our discretion. You may also cancel your subscription at any time.

Upon termination: (a) your right to use the services immediately ceases; (b) you must stop using AI-generated content for new commercial purposes; (c) we may delete your account data after a reasonable retention period, except where legally required to retain it.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, China. Any disputes arising out of or in connection with these Terms shall first be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its then-effective rules. The seat of arbitration shall be Hong Kong.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations due to force majeure events, including but not limited to natural disasters, government actions, changes in laws and regulations, war, cyberattacks, telecommunications disruptions, or third-party platform policy changes. The affected party shall promptly notify the other party and take reasonable measures to mitigate losses.

12. Contact Us

If you have any questions about these Terms of Service, or need assistance with any service-related matter, please contact us:

• Company: CallFay Tech Ltd.
• Registered in: Hong Kong SAR, China
• Email: legal@callfay.ai
• Website: https://callfay.ai

We will respond to your inquiry within 15 business days.